Complaints Procedure

French Polishing and Finishing Ltd
COMPLAINTS POLICY

We always aim to work to the highest standards within the rigorous confines of the
restoration and re-polishing work that we do. However, on the rare occasion, we
recognise that there may be times where our customers may not be completely
satisfied.

To ensure we are able to address any issues raised as soon as we can, please read
our complaints procedure below and we will respond promptly to ensure a
satisfactory resolution.

As soon as possible after the completion and or return of the works, please inspect
the items (referring to my original quotation as a reference) to ensure everything has
been carried out as per our written appraisal and to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please
contact us promptly in order that we can address any problems as soon as possible.
Either call us on: 07802183967 or 02086464249, write us at: 21 Hazelwood Avenue,
Morden, Surrey, SM4 5RS or email us at my direct email address:
thefrenchpolishingcompany@googlemail.com
We aim to respond within 5 days of receiving your complaint and where possible, will
provide you with a date to remedy any issues raised.

If we are unable to resolve your complaint using our own complaints procedure, as a
Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution.
In the unlikely event that we cannot remedy your complaint to your satisfaction you
may wish to refer your complaint to them. If you wish to do so please contact Which?
Trusted traders in the first instance on 0333 241 3209.